FAQ
How long will it take to get my order?
UK ORDERS: Once shipped delivery is within 1-3 working days.
INTERNATIONAL: Once shipped delivery is within 1 -4 working days.
What are your shipping costs?
UK - from £3.49
EU - £12
US/CA - £12
AUS/NZ - £18
UAE & QATAR - £18
REST OF THE WORLD - £18
If you require further information please email us at:
info@lallielondon.com
Do you ship worldwide?
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.
Can I amend my order?
Yes, you are able to amend your order within an hour of your order being placed. Unfortunately, once the order has been fully processed, we are unable to amend the order.
Contact info@lallielondon.com for any assistance.
I purchased something that is now discounted.
The price paid by the client at the point of purchase cannot be changed. If an item has been discounted since the original purchase and is unworn, has the original tags and is within the returns period; you are more than welcome to place a second order at the discounted price and return the original order.
Please note that we cannot apply price reversals or discounts to previous orders. To purchase at the discounted price, you will need to place a new order.
RETURNS
Love and care goes into every garment, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 14 days of receiving your item. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn. Please allow 3 - 10 days for processing a refund.
Several types of goods are exempt from being returned. Non-returnable items include:
- Gift Cards/E-Gift Cards
- Pre-order items
- Socks & Tights
- Hair Accessories
- Bespoke Items
- Celebration Collection
- Sale items
To start a return please contact: info@lallielondon.com